What Information We Hold and Why
When you create an account, we collect the basics: your name, contact details, and the payment method you use — whether that is Touch 'n Go eWallet, Boost, GrabPay, DuitNow, or FPX. We also log your session activity, device type, and browser data to keep the
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account secure and to detect anything unusual. Transaction records are kept for as long as required by the platform's operational and compliance needs. We do not sell your personal data to outside parties for marketing. Third-party providers we work with — such as payment processors handling
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your Touch 'n Go eWallet or GrabPay transactions — receive only the data they need to complete that specific function. You can ask us at any time what data we hold on you, and we will respond through our live chat or email support channel. Where
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local law in Malaysia governs data retention or access rights, those rules apply to your account. If you are in a region where access is permitted under local law, this policy covers the full scope of data we manage on your behalf.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.