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What You Agree To When You Use qq00

These terms set out how your qq00 account works — what we expect from you, what you can expect from us, and how transactions through Touch 'n Go eWallet, Boost, and GrabPay are handled.

Account eligibility conditionsWallet transaction rulesFunds and withdrawal processAccount suspension policyHow to reach us with disputes
qq00 What You Agree To When You Use qq00
ACCOUNT SECURITY STANDARDS

How We Protect Your Account Data

These terms are backed by concrete account-security and data practices, not just policy language. Your account credentials are stored using industry-standard encryption. Transaction records for Touch 'n Go eWallet, Boost, and GrabPay payments are logged against your account ID and retained for audit purposes in line with our data retention schedule. You can request a copy of your transaction history through the account dashboard at any time.

Data Retention

We hold your account and transaction data for the period required by our retention policy. You may request access to your records via the account dashboard at any time.

Cookie Use

Cookies help us keep your session active and remember your wallet preference — Touch 'n Go eWallet, Boost, or GrabPay — so you do not have to re-select on every visit.

Account Security

Every login is protected by OTP verification sent to your registered number. If you suspect unauthorised access, freeze your account immediately from the Security tab.

Change Requests

To update your registered e-wallet number or request account changes, submit a verified request through live chat with your account ID and original registration details.

TERMS CONTACT PATHS

Reach Us About These Terms

If any part of these terms raises a question — whether it is about your account status, a wallet transaction that did not clear, or a request to close your account — our support team can pull the details and respond with specifics. Players in Subang Jaya and Klang reach our live chat in seconds from the account menu on mobile. We do not give generic answers; every query is handled against your actual account record.

Team online

Live Chat

Open the account menu, tap Support, and connect to live chat. Have your registered e-wallet number ready so our team can pull your transaction record quickly.

Email Support

Send your terms-related query to our support address listed in the account Help section. Include your account ID and the transaction reference for faster resolution.

Account Help Centre

The Help Centre inside your dashboard covers common account-terms questions — eligibility, withdrawal holds, and how to submit a formal dispute against a transaction.

Common Questions About These Terms

These are the questions we get most often about how our terms work in practice — covering account eligibility, wallet rules, and what to do if something does not look right on your account.

Yes. These terms cover every funding method on your account — Touch 'n Go eWallet, Boost, GrabPay, DuitNow, and FPX. Each transaction is subject to the same account-use rules regardless of which wallet you use.

We post notice of any material change inside your account dashboard before it takes effect. Continued use of your account after that date means you accept the updated terms.

If your account is suspended pending a review, your RM balance is held and not forfeited. Contact our support team via live chat with your account ID to begin the resolution process.

Open live chat from your account menu, provide the transaction reference from your Touch 'n Go eWallet, Boost, or GrabPay history, and our team will trace and respond with a full record.

Eligibility depends on local law and is available where local law permits. You confirm eligibility when you create your account and accept these terms at registration.

Yes. Go to the account dashboard, open the Help Centre, and submit a data-access request. We will provide your transaction and account history in line with our retention policy.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.